Privacy Policy
This Privacy Policy describes how Irona LLC collects, uses, and discloses information when providing its website, AI-assisted inbound call intake service, and related messaging and support. It is a founder-stage policy intended for an early commercial rollout.
Information We Collect
- Business account information such as company name, contact names, email addresses, phone numbers, onboarding instructions, routing preferences, and Stripe customer, subscription, invoice, or related billing resource identifiers.
- Caller and communication data such as caller phone numbers, call metadata, transcripts received from our voice vendors, caller-provided intake details, recording URLs, and records of notifications sent to staff.
- Business staff contact information supplied by our customers for operational notification routing.
- Website and device information such as IP address, browser type, approximate location, and basic usage analytics from visits to this website.
- Support and commercial communications, including messages you send to us and our replies.
How We Use Information
- Provide, operate, maintain, and improve the service.
- Configure customer call-handling workflows and deliver SMS or email notifications to designated business staff and account contacts.
- Communicate about setup, support, billing, service updates, and account issues.
- Monitor security, investigate abuse, enforce our terms, and comply with legal obligations.
- Use aggregated or de-identified information for analytics, reliability work, and product improvement.
How We Share Information
We use third-party vendors and service providers to help operate the service, including providers such as Vapi, Twilio, Postmark, Stripe, Amazon Web Services, and managed database or infrastructure providers. We may share information with vendors that help us provide telephony, messaging, hosting, email, billing, database, analytics, security, and AI-related functions. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transaction.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties.
SMS Disclosures
Irona LLC currently uses SMS only for operational notifications to business staff and account contacts designated by its customers. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help or contact hello@irona-ai.com.
Customers are responsible for ensuring they have the authority to provide staff contact information to us for account and operational notifications.
Data Retention
We retain information for as long as reasonably necessary to provide the service, maintain business and audit records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary based on the type of information and the customer relationship.
After a customer relationship ends, we may delete information on a rolling basis, but we may retain some records for billing, audit, security, fraud-prevention, legal, and operational purposes.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Third-Party Platforms
Some information related to calls, messaging, email, billing, and infrastructure may also be stored or processed by third-party vendors used to provide the service. Those vendors may maintain their own logs, retention practices, and security controls.
Your Choices
You may contact us to request access, correction, or deletion of certain information, subject to legal and operational limitations. You may opt out of non-essential marketing communications through the unsubscribe mechanism in those messages.
Children
The service is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website.
Changes To This Policy
We may update this Privacy Policy from time to time. The updated version will be posted here with a revised effective date.
Contact
Questions about this Privacy Policy may be sent to hello@irona-ai.com.